"When we think about transactions, so many of our customers are heading towards electronic banking," she said. "We see that company-wide. That, plus the proximity to the beautiful office we've made into a hub, it just made sense for us. I think it's really created a buzz and excitement in the Dunbar office. It's good for Dunbar. We're excited about it."
United is sending letters to customers who bank at Spring Hill, advising them of the decision. Also, a team of employees is following up by calling on customers. In addition, "We'll likely plan a welcome reception in our Dunbar office," Gurtis said.
The branch at Spring Hill is the second bank office slated for closure in South Charleston this year. In August, WesBanco Bank Inc. announced it will close its at office at 323 2nd Ave., near the foot of the Central Avenue overpass, on Nov. 9.
When that announcement was made, Brenda Robertson, president of WesBanco's Kanawha Valley Region, said, "It's not just the South Charleston office. As the company expands and goes into other markets, if an office is not profitable and it is not making sense for the bank and its shareholders, then there is consideration given to closing it. The decision is not made lightly."
Robertson noted that a total of six WesBanco offices are closing. The South Charleston branch is the only one in WesBanco's Kanawha Valley market.
Bob Anderson, South Charleston's business recruiter, said, "With all of the new people we've received just recently from the community college - 1,800 students and faculty - and all the other people coming, I hate to see two banks leave South Charleston.
"So many new people are coming here and looking for banks," he said. "I think the existing banks are going to have to go out into the community, especially to the tech park, and install additional automated teller machines."
Although South Charleston is losing two bank offices, it gained an office in 2010 when City National Bank opened a 3,000-square-foot branch at 4110 MacCorkle Ave. S.W., across from Kenna Homes and just east of Thomas Memorial Hospital.
Contact writer George Hohmann at busin...@dailymail.com or 304-348-4836.