CHARLESTON, W.Va. - Suddenlink Communications and Lumos Networks said Superstorm Sandy has created service issues for their West Virginia customers.
Suddenlink offers television, Internet, phone, security and other services to more than 220,000 residential households and 9,500 businesses in West Virginia, making it the largest cable broadband company in the state.
"All of our central technical facilities remained operational throughout the storm and afterward," Michael Kelemen, Suddenlink's director of government relations, said on Wednesday afternoon.
"We continue to evaluate the storm damage to our cable lines, which has been minimal, thus far," he said. "While many homes are still without power, the vast majority will have service available to them once power is restored."
Customers should contact Suddenlink at 800-972-5757 if electrical power is restored but not other services, Kelemen said.
"Lines or equipment connected to individual homes may have been damaged by downed trees, tree limbs, or other storm-related factors, and we are diligently and steadily working to address those limited situations," he said.
Lumos operates a 5,800 route-mile fiber-optic network in Virginia, West Virginia and portions of four surrounding states.
On Wednesday afternoon, Lumos spokesman James Nester said, "We continue to experience service issues, primarily within West Virginia. Ongoing weather patterns and resulting power outages continue to be the main contributors to such service issues. Compounding the problem is the fact that restoration of power has been limited due to inaccessibility as a result of weather conditions."