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Storm creates Suddenlink, Lumos service outages

CHARLESTON, W.Va. - Suddenlink Communications and Lumos Networks said Superstorm Sandy has created service issues for their West Virginia customers.

Suddenlink offers television, Internet, phone, security and other services to more than 220,000 residential households and 9,500 businesses in West Virginia, making it the largest cable broadband company in the state.

"All of our central technical facilities remained operational throughout the storm and afterward," Michael Kelemen, Suddenlink's director of government relations, said on Wednesday afternoon.

"We continue to evaluate the storm damage to our cable lines, which has been minimal, thus far," he said. "While many homes are still without power, the vast majority will have service available to them once power is restored."

Customers should contact Suddenlink at 800-972-5757 if electrical power is restored but not other services, Kelemen said.

"Lines or equipment connected to individual homes may have been damaged by downed trees, tree limbs, or other storm-related factors, and we are diligently and steadily working to address those limited situations," he said.

Lumos operates a 5,800 route-mile fiber-optic network in Virginia, West Virginia and portions of four surrounding states.

On Wednesday afternoon, Lumos spokesman James Nester said, "We continue to experience service issues, primarily within West Virginia. Ongoing weather patterns and resulting power outages continue to be the main contributors to such service issues. Compounding the problem is the fact that restoration of power has been limited due to inaccessibility as a result of weather conditions."

Nester added, "We have achieved significant success connecting our business and residential customers back on line. While we have made significant progress, there is still a lot of work to be done."

Asked for more details, Nester said, "At this point, the majority of our rings are in good shape across West Virginia. We've isolated the few issues we're experiencing at this point to Summersville - where we performed a workaround to restore services to Summersville Memorial Hospital - and a few individual customers in Huntington.

"Nodes down due to power outages in Charleston affecting legal, healthcare and governmental institutions have all been restored.

"Other than that, any other issues we've encountered have not impacted customer service but do require additional work."

Nester said Lumos encourages customers to visit the company's website, and connect to the company on Facebook, LinkedIn, and Twitter (@lumosnetworks) for ongoing updates.

"To report an outage, please call 800-320-6144 or 540-941-4180 or send an email to roc@lumos with your name, call back number, and the problems you are experiencing," he said.

Contact writer George Hohmann at or 304-348-4836.



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