FirstEnergy unveils new alert service
FirstEnergy Corp. has unveiled two new features designed to make it easier for customers to get important information about their electric service on their computer or mobile device.
Customers across FirstEnergy's 10 subsidiary companies — including Mon Power and Potomac Edison in West Virginia — can now subscribe to receive alert notifications via email or text message containing information about bills, weather conditions that could affect electrical service, or updates on reported outages.
Customers can also use text messaging to report outages, request updates on restoration efforts, and make other inquiries about their electric accounts.
FirstEnergy customer service vice president Ronald Green said the new services were designed to provide customers with a simple and convenient way to receive the most current information related to their electric service.
"These tools are part of FirstEnergy's ongoing effort to enhance service to our utility customers, including making it easier to get bills electronically and report power outages," Green said.
In addition to the new services, the company launched smartphone apps for iPhone and Android devices earlier this year, along with a mobile website that can be viewed by smartphone at www.first