She said that often happens when people park at the mall prior to an event at the Civic Center next door. Folks can be in such a rush that they forget where they came in.
"When they pull into the parking garage and don't take note of where they park, they don't realize they're in one of two parking garages," McCracken said.
Because of the mall's symmetrical layout, some are confused about which side they came in.
Lewis said guards are flagged down by people who think someone has made off with their car.
"They think someone stole their car when they're actually looking in the wrong garage,"
Lewis said his officers patrol the garages 24 hours a day, seven days a week. Even when the mall is closed for holidays, security staff members are on duty.
The mall has been using the T3 Patroller in the Lee Street garage since it was purchased in 2011. With just one unit, only one guard is trained and certified to use it.
With a second unit, Lewis said he would train each member of his garage security staff.
McCracken said guards also place cards on the windows of parked vehicles. The cards let the driver know the area is under guard but also features coupons to mall stores.
McCracken said it's both a marketing technique and a move to give customers peace of mind.
"It's an opportunity to reassure our guests and employees that we have daily security coverage in our garages," she said.
Lewis said his officers are looking forward to receiving the second unit and using them full time.
"The officers love it," he said. "It's comfortable to the rider, and customers love it because it really grabs your attention.
"And it sure beats walking."
Contact writer Jared Hunt at busin...@dailymail.com or 304-348-4836.