West Virginia Secretary of State Natalie Tennant moderated a panel discussion about online business services Monday as part of a symposium hosted by the National Association of Secretaries of State.
The panel discussion, titled "Embracing Next Steps: Mobility, Technology, and The Future of State Business One-Stops," featured the secretaries of state from Nevada, Arkansas and North Dakota, as well as representatives from firms that handle online services for state governments.
Tennant said the state has been successful at implementing web-based programs like online customer service chat, business identity theft email alerts, and 24/7 online annual report filing.
"It's these types of programs that we have in West Virginia that states are looking to add in order to be more business friendly," Tennant said. "We have been very successful in this area, and it shows with how many business owners file their annual reports online every year and how popular our online chat feature has become."
The association will use input from the panel discussion to develop recommendations for states to support business development and economic growth through business filing and licensing offices.