Though RIM continues to do well in many overseas markets, the company faced numerous delays modernizing its operating system in an effort to compete with the iPhone and smartphones running Google's Android operating system.
RIM's stock fell 30 cents, or 1.9 percent, to $15.58 in morning trading Tuesday.
Heins wouldn't discuss what BlackBerry's current earnings are, instead deferring to the quarterly report to be released at the end of June.
Heins also said that RIM is "definitely in the race" and that he is excited about its outlook, predicting the most successful year for BlackBerry.
"What I can say is that 12 months ago, I was told we would be out of business in two quarters, and that we could burn through our cash within two quarters. It didn't happen. We are confident in the future of BlackBerry 10."
Asked about a move away from tablet technology, Heins said that the future is in mobile and that BlackBerry's new initiatives are to target a consumer it thinks will rely on one mobile device for all communications within seven years.
RIM's tablet, the Playbook, has not sold well.
"You will always have people that are in a very limited view (asking questions) like 'when are you going to take on Apple?' " Heins said. "That's not the way I'm thinking about this."
Grammy Award-winning singer Alicia Keys, who was named BlackBerry's global creative director in January, announced the company's new BlackBerry Scholars Program. The new initiative will begin this year and provide scholarships in science-based studies for students around the globe.
"I was inspired. I wanted to take this journey with BlackBerry," Keys said.
The scholarship program hopes to attract women, who Keys said make up more than half of mobile users.
"It's the beginning for a powerful network of women and a profound change in our culture," she said.
Colin Gillis, an analyst at BGC Partners, said offering BBM on rival platforms is a good move because closed ecosystems don't work anymore. He said the company was forced to do it but said it might be too late.
"BBM is a communication network and it's only as powerful as people who are on it," Gillis said.