CHARLESTON, W.Va. -- Nearly four years after taking over Verizon's West Virginia landline operations, Frontier Communications has expanded broadband access to roughly 176,000 households and seen consumer complaints drop by nearly 70 percent.
When the state Public Service Commission approved Frontier's acquisition of the Verizon network in May 2010, it imposed several conditions as part of the transaction.
Those included requiring the company to invest nearly $280 million to improve service quality and increase broadband deployment by the end of 2013. Regulators also said Frontier must ensure that at least 85 percent of households in the old Verizon network have broadband access by the end of 2014.
To monitor those conditions, commissioners required Frontier to submit annual reports to the PSC. In this year's report, filed Jan. 31, the company said it has met and exceeded those goals.
When it acquired the Verizon network, 62 percent of households in the network had broadband access. Frontier said that total stands at more than 88 percent today.
"Frontier has invested more than $370 million in West Virginia since it acquired the Verizon markets, and our ongoing work here has resulted in dramatic improvements in broadband service availability and telephone service," Dana Waldo, Frontier's general manager for West Virginia, said in a press release.
Waldo said the investments have significantly reduced the number of customer requests for assistance.
In the year before the takeover, the Verizon network logged 1,446 customer service requests. That number dropped to 460 in 2013 -- a 68-percent decline.