The Public Service Commission's Consumer Advocate Division wants West Virginia American Water Co. to add data regarding its customer credits and consumer water usage to its required quarterly reports.
In the aftermath of the Freedom Industries chemical spill, the PSC ordered the water company to continue submitting quarterly service quality reports.
The company was required to submit the reports for two years following a 2011 case regarding the company's staffing levels.
The reports contain statistical information concerning 17 different service-related categories, including the number of water line breaks, company staffing levels and average response times to repair leaks.
The commission handed down its order requiring the additional reports on Jan. 28. The following week, water company President Jeff McIntyre submitted a letter detailing the company's plan to reimburse customers for flushing contaminated water from their homes.
Residential customers would get a credit of $10.29, equal to the charge for 1,000 gallons of water, while commercial customers will receive a 2,000-gallon credit of $20.58.
McIntyre said in his letter the company planned to begin issuing credits by the end of last week. He said the company believes it can complete the crediting process by early March.
In a motion filed Tuesday, the Consumer Advocate Division asked commissioners to require additional data about these credits to be submitted as part of the quarterly reports.
The division would like the reports to include the status of the crediting process through the first quarter (if it's not completed by the end of March), the total amount of money reimbursed by customer class and the percentage of each customer class that's received the credit by the report date.
It also wants more data on potential changes in water usage following the chemical spill.
The division asked the PSC to require the water company to detail metered sales by customer class on the quarterly reports along with monthly data on the water company's revenue, gallons sold and its average number of customers.