She was optimistic about getting power restored to the neighborhood.
"We made lots of progress with the station problems yesterday (Tuesday)," she said. "We're in good shape there. We're pretty much ready to be back in service."
Meanwhile Wednesday, U.S. Secretary of Homeland Security Janet Napolitano was in contact with Charleston Mayor Danny Jones to see how those in and around Charleston were holding up after the remnants of Hurricane Sandy dumped snow and rain onto the area.
Napolitano contacted Jones at about 2:30 p.m. to see how residents were doing. The two talked for five to 10 minutes, during which Jones gave Napolitano a report on the power outages.
He also passed along information from Matheney about how Appalachian Power employees and contractors had to use all-terrain vehicles to access more remote areas in Kanawha County, some even walking into areas to find where lines might be down.
"She's really concerned about what's going on here," he said.
Jones believes Napolitano is very in tune with how disasters are handled because of her experience as a Democratic governor of Arizona.
"Whatever your politics are, you have to say she understands issues like what we're dealing with," Jones, a Republican, said. "When it's a domestic situation like this, she's a good one to have on the job."
Jones said he was not surprised by a phone call from the U.S. Department of Homeland Security. However, he was shocked that Napolitano called him herself.
The mayor had to teach Napolitano how to pronounce Kanawha, he said with a laugh.
Power had been restored to thousands of people in Putnam County by Wednesday afternoon, said Frank Chapman, director of Emergency Services.
As of Wednesday afternoon, 4,892 were without power in Putnam, he said.
Most were located in rural areas in the southern portion of the county around U.S. 60, around Scott Depot and in the northern sections around Red House, Chapman said.
Putnam officials don't plan to open any shelters, he said. A shelter was opened at the Calvary Baptist Church in Scott Depot, but "no one stayed there," Chapman said.
Chapman believes service could be restored to the entire county by midday on Friday.