Officials with NiSource-owned Columbia Gas Transmission said they plan to stay in the Sissonville area as long as needed to help families affected by Tuesday's pipeline explosion and fire.
Chevalier Mayes, communications manager for NiSource Gas Transmission and Storage, said the company would help families rebuild.
"We're committed to being in the community for the long term helping residents for as long as they need it," she said.
However, Ashley Weeks, 25, of Sissonville, and her family have yet to hear anything from the gas company, she said.
"They haven't told us anything," she said. "They haven't let us know what they're going to do about our house or anything like that."
Weeks and Billy Mayhue, 50, are the parents of 2-month-old Wyatt Mayhue.
The gas company is paying for the family, along with others affected by the explosion, to stay at the Sleep Inn in Mink Shoals until they can return to their homes.
However, Weeks said she is not sure when she will be ready to return to her trailer in Sissonville.
"We just don't feel safe there anymore," she said. "We're pretty much terrified to go back."
The trailer at the mouth of Derricks Creek Road was about 200 yards from where the explosion on Teresa Lane occurred, Weeks estimated. Rocks thrown from the explosion punctured their roof and knocked holes in their windows.
However, the trailer did not burn and the family was able to return briefly to survey the damage on Wednesday, Weeks said.
They did not take any of their personal items with them when they returned to the hotel, where they will stay until they hear something more about their home. Their belongings smelled of gas fumes and smoke.
"We're waiting here until we hear something more," she said. "Right now, that's pretty much our only option."