"Probably our biggest challenge was the documentation," Harvey said. "That's what we heard the most from folks."
But she said the state was able to implement a significant change during the spring that helped alleviate the problem.
The state began allowing drivers to use a U.S. Department of Homeland Security-approved document called a name change variance form.
The form allows drivers age 50 and older to get around some of the name change documentation requirements required by the Real ID Act.
"If you are over the age of 50, the Department for Homeland Security considers you an acceptable risk," Harvey said.
As long as those drivers provide the other proof of identity and residence documentation, they can get around the rules requiring full documentation of their name changes through either marriage or divorce.
"If you're missing a name change document, but we can still verify your identity and address, you can fill out this name change variance form," Harvey said.
"This has been a big help to our customers."
Harvey said the change has reduced the number of complaints received by the DMV's toll-free call center.
"Instead of complaints, most of the calls we receive now are more for information on documentation and to confirm they have the proper paperwork," she said.
The DMV operates the call center, which can be reached at 800-642-9066, to provide people with information on licensing and other requirements without having to visit a DMV office.
Information is also available online at the DMV's website, www.dmv.wv.gov.
Harvey said people should call or visit the website to double-check the requirements and make sure they have everything they need to avoid having to make repeat visits to DMV offices.
"We encourage folks if they do have any questions at all, please call us or check the website," she said.
"We want to make sure that we can take care of customers as quickly and efficiently as possible," she said. "We hope they ask as many questions beforehand; that way, when they come in, they can process them as expeditiously as possible."
Contact writer Jared Hunt at jared.h...@dailymail.com or 304-348-5148.