"That's a load of crap," said Paul Howard, director of operations. "That's incorrect."
He said all E Team communications are compatible with the Incident Command System.
The report also said there are no procedures to transmit or receive information when users do not have Internet access during power outages.
Howard said that also is "baloney." He said anyone who needed access to E Team but did not have Internet access could call or fax information to the Division of Homeland Security, where their requests would be entered into the E Team system.
He said an emergency coordinator in Roane County had to contact Homeland Security using her cellphone.
"We take it however we can get it, and then it's documented here," he said. "They weren't asking the right people."
Howard acknowledged there were access issues with E Team following the derecho because many counties did not have electricity or Internet access. Fifty-three of West Virginia's 55 counties were affected by power outages.
"It's internet based, so if communications systems are down . . . then there's trouble," he said.
In other cases, county officials were just hesitant to use E Team.
"There are some folks that are stuck in the '90s. There are some folks that are resistant to putting information on an Internet-based platform," he said.
Most of the other access issues with E Team can be remedied with training, Howard said. The Division of Homeland Security has increased training efforts since last year's storms and has already seen wider usage of the system.
"As with any software system of any kind, whether it's Microsoft Office or your favorite game . . . if you don't use it, you're going to lose it," he said. "User training is the long pole on the tent."