A federally operated website designed to help people choose health care plans under the Affordable Care Act experienced some glitches on its opening day.
Many who visited www.healthcare.gov saw error messages, most of which resulted from the high traffic to the site, said Jeremiah Samples, assistant to the secretary for the state Department of Health and Human Resources.
Some error messages told visitors an account had not been created yet. Others said a timeout had occurred or that the site was experiencing high traffic, Samples said.
However, the state website, www.wvinroads.org, which was meant to help state residents determine their eligibility for different kinds of assistance, had a good launch, Samples said.
Residents can use the state site to determine whether they qualify for programs like Medicaid, Supplemental Nutrition Assistance Program, long-term care, Medicare Premium Assistance, cash assistance/work training, home energy assistance and school clothing vouchers.
Ineligible residents are directed to the federal website.
In the last two weeks, about 45,000 West Virginians signed up for automatic enrollment in the Medicaid program, according to The Associated Press.
"No major problems as of yet have been identified," Samples said. "We are early into the process but I'm not hearing any major issues taking place in state offices."
Other organizations in the state also offered a helping hand to understand the new health care exchange marketplace or the Medicaid expansion.
West Virginians for Affordable Health Care held a news conference Tuesday to discuss the new exchange. Executive Director Perry Bryant said about 170,000 uninsured West Virginians are eligible for coverage under the Affordable Care Act's programs.