Although the Obama administration initially blamed high levels of Internet traffic for problems at the online marketplace, officials told the Wall Street Journal on Sunday many of the glitches can be blamed on the exchange's underlying hardware and software.
Technicians are working to fix the glitches, officials told the Wall Street Journal.
Samples said the U.S. Centers for Medicare and Medicaid Services has not yet released data showing how many West Virginians have signed up for private health insurance through the exchange. He said those numbers are expected to be released monthly.
Expect those numbers to be soundly unimpressive.
"Everybody's having trouble getting through," said Perry Bryant, executive director of West Virginians for Affordable Health Care.
That includes individual users, but also the navigators hired to help people sign up for health insurance, health insurance agents and staff at local DHHR offices.
Bryant said the best way to enroll for health insurance through the federal exchange is to print application forms from the website and mail them in.
Once the forms are processed, CMS will write back with the applicant's eligibility information, as well as options for coverage.
There is little reason to rush in signing up, however.
Individuals have until December to sign up for coverage that starts Jan. 1. Open enrollment through the marketplace ends March 30.
Anyone not signed up for some kind of health insurance after March 30 will be subject to a penalty through the Internal Revenue Service.
That penalty will start small - $95 per person, or 1 percent of household income, whichever is greater - but will increase significantly in 2016, to $695 per person or 2.5 percent of household income. That penalty will continue to increase in subsequent years according to a formula determined by the IRS.
There are some exemptions, however.
Anyone who cannot afford insurance will not be required to purchase it, including people who are now eligible for Medicaid but live in a state that declined to expand Medicaid coverage.
Native Americans, illegal immigrants, members of health care sharing ministries, groups with religious objections to health insurance and prisoners also are exempt from penalties, according to healthcare.gov.