The Centers for Medicare and Medicaid Services hears your complaints: Healthcare.gov hasn't worked correctly since it launched Oct. 1 and continues to frustrate millions who try to use the site to sign up for federally mandated health insurance.
Speaking to reporters on a teleconference Thursday, CMS spokeswoman Julie Bataille said the agency has brought on a special team of computer wizards for a "tech surge" to fix problems with the site.
She said those experts are working around the clock and are already fixing many issues with the website, which is "getting better every day."
Bataille would not say who those experts are, however.
She said technicians are improving the site's architecture and underlying database and have added servers to accommodate the large numbers of users attempting to access the site. Bataille did not provide specific information on fixes to the site, however.
"You might not see huge changes at any given moment, but we will have incremental changes," she said.
She also could not say how many people have signed up for insurance through the marketplace -- those numbers won't be released until next month -- or how many people have attempted to sign up and failed.
Bataille said some 700,000 people have been able to create accounts on the site and find out their eligibility status.
Although she could not say how many of those people went through state-level websites, which reportedly are operating much better than the federal website, Reuters news service found at least 390,000 of those applications were completed via state-run exchanges.
Bataille pointed out the website's "data hub," which provides information to both the federal and state-level exchange sits, is working fine despite heavy traffic.
Healthcare.gov was meant to be a one-stop-shop for individuals looking for health insurance coverage.
Users were supposed to be able to enter financial information and find out whether they are eligible for Medicaid or need to purchase a private health insurance plan. The website was then supposed to help users sign up for Medicaid, or shop for an insurance plans.