"Milan Puskar was very big about giving back to the community, so we wanted to have a place where people could gather, have fun and have memorable experiences at the hotel," Millstone said.
With the addition of the 30,000-square-foot Morgantown Event Center adjacent to the hotel, the need for accommodations for conference attendees, business travelers, West Virginia University families, sports fans and other visitors skyrocketed.
"Right after we opened the event center, (Puskar) said to me, 'I always wanted a place where I could have all my employees in one room,' " Matthews said. "When we do Mylan Christmas parties, it's 1,300 people. For the past three holidays, we get everyone all in the room so I know he's happy about that."
The event space brings people back, but according to Millstone, the service provided by hotel staff is one of the more important aspects.
"I think the service especially brings everyone back," Millstone said. "A lot of people tell us we provide a family atmosphere and that we're a home away from home for guests.
"I think when guests know they're treated well, taken care of and their every need is met, people want to continue to stay and hold their business meetings and other events here."
Millstone said many staff members have been with the Waterfront for at least five years. Some have been there for seven.
"I think that does a lot for the customer to see those friendly, smiling faces that they've always known," Millstone said.
The hotel continues to grow and is looking forward to another 10 years.
"Every year you always have hopes and dreams as to what you want to see, so we don't know for certain, but we do want to continue to grow our business with the event center," Matthews said. "That's a big thing for us: bringing concerts and promotions and things like that to the property."
Overall, the hotel staff continues to strive and offer the best customer service possible to keep the name they've made for themselves in the community.
"We're very proud of this property," Matthews said.
"We worked hard to make it what it is, and we continue to strive and are passionate about it because our owner, Mr. Puskar, was passionate about service. Since his passing, we just want him to continue to be proud of that."
The Waterfront was named one of the top-ranked hotels on Expedia Insiders' Select in 2011 and was ranked in the top 500 out of 130,000 hotel properties worldwide.
To learn more about the hotel and the amenities it provides or to book a stay, call 304-296-1700 or visit www.waterfrontplace.com.