CHARLESTON, W.Va. -- The head of the only West Virginia insurance company selling plans through the federal insurance marketplace says website glitches are getting better but haven't all been fixed.
Fred Early, president of Highmark West Virginia, said the federal government is making regular updates to its health insurance marketplace, healthcare.gov, which has been plagued by technical problems since it opened Oct. 1.
"It's getting a little better. I don't think it'd be fair to say the glitches are all gone," he said.
Healthcare.gov was meant to be a one-stop shop for citizens trying to sign up for health insurance, either by signing up for Medicaid or purchasing a plan from a private insurance company. Few people have been able to use the site, however.
Early said interest in his company's health care plans has been high, and calls to Highmark offices are up. He said he would not release statistics showing how many plans have been purchased through the marketplace, however.
"We're not releasing numbers at this time. Our position on this is, it's a federal program and we're looking for the federal government (to release that data)," he said.
He said improvements have been made to the website, however, including a "window shopper" function that allows users to see health insurance plan options before creating an account on the site.
"That seems to be working well," he said.
The Daily Mail attempted to access that section of healthcare.gov Tuesday afternoon but was unable.