Carper also would support paying for a town election.
"We need to get this done as soon as we can get it done," Carper said. "This needs to be fixed."
West Virginia American Water would have to make a significant investment in the Pratt water system to bring it up to par, Carper said.
Jordan said the company would have to modernize the water treatment plant, and she could not estimate that cost.
However, the company's long-term goal is to regionalize water service, she said.
That means the company likely would tie the town's water system into a larger system supplied by West Virginia American Water's Kanawha Valley Water Treatment Plant in downtown Charleston, she said.
"Our treatment plant is capable of taking on new customers," she said.
The downtown plant serves about 200,000 customers in several counties including Kanawha, Boone and Putnam, Jordan said.
"But that wouldn't happen immediately," she said. "It would take a significant amount of time to make that happen."
Jordan also could not say if the company would increase water rates for Pratt customers.
However, Pratt customers are currently paying more than West Virginia American Water customers, according to figures provided by the county commission.
The minimum bill for a West Virginia American Water customer using 1,500 gallons of water per month is $21.67, according to the figures. The minimum bill for a Pratt water customer using 1,500 gallons of water per month is $36.90.
"That was something I was surprised to see," Carper said.