"They want someone to talk to them in their language. It can be confusing. We're just giving them all their options," she said.
The open enrollment period closes at midnight on Dec. 7. Once that deadline passes, patients are locked into their chosen Medicare Advantage plan until enrollment reopens next year.
Medicare-eligible seniors have several options for medical coverage. They could opt for a traditional Medicare plan, but it does not cover some medical services like vision and dental, durable medical equipment or lab tests.
Medicare recipients can purchase Medigap policies as a supplement to a traditional Medicare plan, helping to lower deductibles and provide some additional coverage.
Individuals can purchase Medicare Advantage plans, which are managed by private health insurance companies, to replace a traditional Medicare plan. Like other private health insurance plans, each Medicare Advantage plan comes with its own set of premiums and co-pays as well as a list of covered services and approved doctors and hospitals.
Meeks said SHIP counselors go over each option with customers to help decide which plan is best for them.
"A lot of people don't know we're here. There's someone here who can sit down and go through their options," she said.
To contact WV SHIP, call 1-877-987-3646 or 304-558-3317. The Charleston office is located on the third floor of the Charleston Town Center Mall.