Charleston, W.Va. -- Saying they weren't sure where the water came from, Kanawha County officials ordered the removal of all bulk water containers from distribution sites Thursday evening.
County Manager Jennifer Sayre said West Virginia American Water Co. told county officials some of the bulk containers might have been filled at the Charleston treatment plant.
"We received complaint calls about an odor when people went to use the bulk containers," Sayre said.
She said the county has conflicting information on where the tankers were filled and that only when county officials called the water company were they told that some might have been filled at the Charleston water treatment plant.
"We were not aware they were being filled at the treatment plant," Sayre said. "We were told they were being filled at another system that was not involved in this water situation.
"When we received the complaints that there was a smell, then we relayed the question to the water company and that's when we were told they were deciding to pull them back."
She did not know the last time the bulk containers, which most recently were stationed at Crossings Mall in Elkview and Riverside High School in Quincy, were filled.
Laura Jordan, water company spokeswoman, said the situation with the county was a "big miscommunication." She said the company would refill the tankers and continue to work with Kanawha County to determine whether the tankers are still needed.