Utilities told to change meter reading, billing
The state Public Service Commission has ordered Mon Power and Potomac Edison to implement monthly meter readings and billings following customer complaints.
The PSC released an order Wednesday in an investigation into the billing, meter reading and customer service practices of the FirstEnergy subsidiaries.
Under the order, the companies must implement monthly meter readings and billings as quickly as possible, but no later than July 1, 2015.
It also requires the companies to maintain adequate staff to perform the readings and to submit monthly reports to the commission through December 2015.
Citizens’ groups said customers complained about receiving multiple and contradictory bills in the same month, among other issues.
Mon Power and Potomac Edison serve about 520,000 customers in 37 West Virginia counties.
PSC orders utilities to change practices