Kanawha Metro 911 expects no service interruption while its phone systems are upgraded today.
Work to upgrade the Emergency Operations Center will begin at 5 a.m. The upgrade is expected to take about an hour, but no interruptions in 911 services are expected, according to a release from Metro.
Citizens should continue to dial 911 if they have an emergency during that time. If by a chance a busy signal is received, they should hang up and dial 911 again, the release said.
If a busy signal is reached a second time, citizens can call the following numbers for assistance: 304-382-5543, 304-382-2856, 304-382-5845, 304-382-2459.
"Metro 911 serves as the first response in emergencies and is committed to providing the highest level of public safety services to our community," the release said. "In order to do so Metro 911 must continue to modernize the technology used in the 911 center."
The upgrade will replace an 8-year-old phone system and is the first step in a series of upgrades that will bring "Next Generation 911" (text to 911) to Kanawha County.